Payment rules
Set up payment rules per rate and define the amount to charge at the time of booking, choosing between charging nothing, a partial payment or the full amount (number of nights or total percentage).
Services · AlojaSuite
Payment management for hotels
Our system reduces fraud and improves the security of your customers' transactions.
We have our own payment management system to reduce fraud and improve the security of the transactions you carry out with your customers. The PSD2 regulation highlighted the importance of having a payment management system able to meet the new requirements it introduced.
PSD2 regulation
Integrated with the booking engine
Automated charges and refunds
Payments dashboard
Illustrative example · Today's transactions
Booking #2841Automatic charge · 7 days before arrival
Paid
420,00 €
Booking #2853Payment link sent
Pending
180,00 €
Booking #2860Refund due to cancellation
Refunded
−95,00 €
Booking #2867Pre-authorisation confirmed from the dashboard
Pre-authorised
260,00 €
Features
Features of the Alojapro payment management system
The Alojasuite payment management system is a tool that helps hoteliers operate more efficiently.
Payment status
Check the payment status of your bookings at any time. Get information about existing bookings and easily review the amount paid and the outstanding balance.
Payment links
Generate and send payment and/or card registration links. Send a payment link for any booking, for the amount you choose, and request or update the customer's card whenever necessary.
Payment processing
Schedule automated and/or manual charges, splitting them or charging the full amount, and choosing by date or number of days before arrival. You can also make pre-authorisations and confirm them from the same dashboard.
Refund processing
Easily manage card refunds arising from cancellations or other reasons directly on a booking.
Transaction history
Check the history of processed transactions. You can quickly and easily review the status of daily transactions and export the data to Excel.
Frequently asked questions
Frequently asked questions about payment management for hotels
What is a payment management system for hotels?
It is a tool that centralises and automates payments for a hotel's bookings and stays. It simplifies the management of charges, refunds and outstanding payments, reducing manual tasks and administrative errors.
How does payment management help a hotel?
Automating charges saves your team time, reduces errors and gives you greater control over guest payments. It also makes it easier to track each booking and helps improve the property's financial management.
Can booking charges be automated?
Yes. With Alojasuite you can automate booking charges and configure different payment conditions based on the arrival date, the cancellation policy or other criteria.
You can also automatically send a last-chance payment email when the guest has not yet paid, or provide a payment link so they can complete the transaction simply and securely.
This way, you reduce your team's manual tasks, make it easier to track outstanding payments and keep greater control over the charges for each booking.
What is a payment gateway for hotels?
A payment gateway is the technology that securely processes payments made by guests by card or other available payment methods, such as Apple Pay or Google Pay. Integrating it with the hotel's management system makes it easy to take payments directly during the booking process.
Can I manage payments and refunds from a single platform?
This depends on the features and gateways integrated in the solution. The goal is to centralise payment operations so the hotel team can view and manage the information from a single environment.
Is payment management integrated with the booking engine?
Yes. The integration between the booking engine and payment management connects the booking process with the payment, avoiding manual processes and offering guests a simpler, smoother experience.
Can I check the payment status of a booking?
Yes. A payment management system lets you check the status of the operations linked to each booking and more easily spot pending, completed or declined payments.
Is payment management suitable for all types of accommodation?
The solution can adapt to different types and sizes of tourist establishments — hotels, apartments, hostels or properties with a higher volume of bookings. Automation helps simplify and centralise payment management.
How can I improve my hotel's payment management?
Centralising payments, automating recurring operations, integrating the payment gateway with the booking engine and having up-to-date information on every operation are some of the measures that help improve a hotel's payment management.
Take payments securely. Reduce fraud.
Request more information and we'll show you the Alojasuite payment management system in action in a live demo.
No obligation · Team based in Calella, Barcelona