Following the success of our pre-booking cancellation fee charging feature, we are pleased to announce a powerful new tool that continues to improve the management of your bookings: Scheduled Pre-Stay Payments.
What is it?
With this new feature, you can schedule several automatic payments before the guest's stay, ensuring that all the necessary payments are made efficiently and without complications. This not only simplifies the management of your bookings, but also ensures that any associated costs are covered should the guest cancel the booking at the last minute or fail to show up.
What's more, you will no longer have to review each booking and schedule the payments manually; from the scheduled pre-stay payments option of each rate, you can set them up so that the system does it for you.
How does it work?
Previously, managing payments before the guest's stay required manual follow-up. Now, with the scheduled pre-stay payments feature, you can set up automatic payments using the card provided at the time of booking. With the first scheduled payment, you have the option of configuring that, should the payment be declined, a link with a final payment opportunity is automatically sent to the guest.
You can also define how many days this option will remain valid. If the guest does not make the payment within the set period, or if the payment is declined again, you can configure the booking to be cancelled automatically, thereby protecting your revenue.
Key benefits
Scheduled payment
Easily set up automatic payments before the guest's stay, removing the need for manual intervention.
Automatic Notification and Final Payment Opportunity
If the first payment is declined, you can configure a link to be sent to the guest with a final payment opportunity, setting the validity period. If the payment is not made or is declined again, the booking can be cancelled automatically.
Cancellation Automation
Protect your business by configuring the automatic cancellation of bookings if payments are not completed, avoiding no-shows you are unable to charge for.
Total Control
Stay in control of your bookings and define the actions to take if the guest does not pay within the set time.
Daily Payment Overview and Manual Follow-up
You will have access to a report where you can see all the scheduled payments, allowing you to quickly check which ones have been declined and follow them up manually if you wish.
Transparency
Make sure
that all these payments are clearly stated in the payment policies
of your rates, guaranteeing that the guest is aware of the conditions.
Practical example
Imagine a guest books several months ahead of the arrival date. If you have it activated on the rate, from the moment of booking the system will schedule the automatic payments according to the timings and amounts you have defined. Let's say you want to charge 50% 7 days before arrival and the other 50% 48 hours before arrival. Well, once scheduled, you can also indicate whether, if any of the payments is declined, you want the system to send the guest a notification with a link to pay online, giving them a final opportunity with a validity period of, for example, 1 day.
If the payment is not received within this period or is declined again, you can automate the cancellation of the booking, keeping control of your business at all times.
Easy implementation and follow-up
Activating this feature is simple. From the payment methods section of your rates, configure the scheduled pre-stay payments. The system will take care of executing the payments, notifying guests if there are any problems, sending payment links when necessary, and automatically cancelling bookings if the payments are not completed.
At the same time, you can check the scheduled payments report at any time to follow up manually if you prefer, ensuring efficient, hassle-free management.
Conclusion
The new scheduled pre-stay payments feature in Alojasuite is designed to simplify your workload, increase efficiency in booking management and reduce the financial risks associated with cancellations.
Make the most of this tool to improve your team's experience and offer a safer, more transparent service to your guests!
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